件模板
Dear —
Thank you so much for your great support and sorry for keepingyou waiting.
We checked the tracking information found there is no updateinformation as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us thesize and we will resend you asap, if not, we will make you therefund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
亚马逊的商品被跟卖，发警告信的邮件模板
Hello,
We have noticed that you are not authorized to sell this cardknife and you have listed this particular item (ASIN:B00GICPZT0)which is sold exclusively by the brand authorized sellers. Pleaserefer to our attachment.Please send the confirmation to us afteryou remove the product as issued from your listing.
If you do not comply with these demands, we will have no noticebut to claim with amazon.com seller performance department, whichwill seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise wewill complaints and amazon.
客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed.Usually, we are able to ship orders the next day. Weekend ordersare shipped on the following Monday. Please allow 3-9 business daysafter shipment for delivery. You will receive a shippingconfirmation email from Amazon when the shipping information hasbeen uploaded.Your patience and understanding are greatlyappreciated. If you have any other questions or concerns, feel freeto contact us.
买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板
Your return request has been approved. You will be receiving areturn shipping label and RMA instructions via Amazon. Please beadvised that the return shipping cost is the responsibility of thebuyer. The initial shipping cost cannot be refunded and a 25%restocking fee may be applied if the merchandise is used or damagedvisually.
Also, please make sure that the correct merchandise is beingshipped us, (seller’s name). We are a seller by the name of(seller’s name) on Amazon and we will only accept returns of ourmerchandise. If merchandise purchased from a different seller isshipped to us, we will need to ship the merchandise back to you andwe will also ask you for the shipping cost incurred.
We appreciate your cooperation.
买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板
Dear customer,
Sorry for disturbing you, we tracked your shipping. The shippinginformation may not update so prompt, could you please keep yourpatience and wait for a few more days? We will keep tracking foryou, any news we will inform you asap.
Your understanding will be highly appreciated.
买家没有收到货，发邮件询问情况，回复邮件的模板Dear customer,
Sorry for disturbing you, we tracked your shipping. The packageis now on the way to your place(it is now reaching your local postoffice).
International shipping information may not update so prompt,usually it takes around 7-15 days for shipping. Could you pleasekeep your patience and wait for a few more days? We will keeptracking for you, any news we will inform you asap.
