Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed.Usually, we are able to ship orders the next day. Weekend ordersare shipped on the following Monday. Please allow 3-9 business daysafter shipment for delivery. You will receive a shippingconfirmation email from Amazon when the shipping information hasbeen uploaded.Your patience and understanding are greatlyappreciated. If you have any other or concerns, feel freeto contact us.
Best regards
买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板
Dear —
Your return request has been approved. You will be receiving areturn shipping label and RMA instructions via Amazon. Please beadvised that the return shipping cost is the responsibility of thebuyer. The initial shipping cost cannot be refunded and a 25%restocking fee may be applied if the merchandise is used or damagedvisually.
Also, please make sure that the correct merchandise is beingshipped us, (seller’s name). We are a seller by the name of(seller’s name) on Amazon and we will only accept returns of ourmerchandise. If merchandise purchased from a different seller isshipped to us, we will need to ship the merchandise back to you andwe will also ask you for the shipping cost incurred.
We appreciate your cooperation.
各国政策差异大变动多，经常出现汇损情况 跨境电商平台容易受到关税、清关等政策、不同国家币种汇率等影响大，直接影响货品的利润率。如何有效降低汇率波动带来的风险，针对各国政策制定不同的策略调整，解决跨境支付流程是目前平台方大的发展阻力之一。就目前情况来看，大多数企业都是选择从降低流通成本和减少流通环节上发力。从现有供应模式看跨境电商未来跨境电商供应链较长，其中供应商、物流、通关、选品策略四部分是几个关键点。未来发展可以从 这几个方面突破。
1、供应商 现有的跨境电商企业的供应商主要分为四种：经销商/代理商供货模式、厂商直接供货模式、海外商超供给模式、买手代购模式。
跨境电商供应商对比 经销商/代理商供货模式：由海外品牌经销或代理分拨货物给跨境电商，比厂商直供价格偏高，很难 保证供货稳定。厂商直接供货模式：厂商直接供货模式具备厂商品牌背书，定价优势大，加价环节少，货物直供 保证货源稳定性。海外商超供给模式：从当地商超批量采购商品，货源供给不稳定，价格优势小，且很难获得厂商认 可，法律风险高。买手代购模式：买手代购模式通常用于 C2C 平台，商品 SKU 丰富，海外买手满足消费者的情感或个性需求在海外商品市场选购各式的商品，但个人代购存在法律政策的风险。
Dear customer,
Sorry for disturbing you, we tracked your shipping. The shippinginformation may not update so prompt, could you please keep yourpatience and wait for a few more days? We will keep tracking foryou, any news we will inform you asap.
Your understanding will be highly appreciated.
买家没有收到货，发邮件询问情况，回复邮件的模板Dear customer,
Sorry for disturbing you, we tracked your shipping. The packageis now on the way to your place(it is now reaching your local postoffice).
International shipping information may not update so prompt,usually it takes around 7-15 days for shipping. Could you pleasekeep your patience and wait for a few more days? We will keeptracking for you, any news we will inform you asap.
采用新型合作模式，提高风险防范能力
出口建仓企业必须具备风险意识，做好在目标国建仓的可行性分析，杜绝外部因素对海外仓产生不利影响。企业可采用新型合作模式，提高风险防范能力。一方面，海外仓企业可采用公共基础设施中的公私合作PPP融资模式，企业应通过采取契约方式，与当地政府形成契约合作伙伴关系，谋取共同发展。具体而言，出口企业可与当地共同融资、共同经营跨境海外仓。由此，企业与政府共同担任海外仓出现的资金危机或利益风险，减少企业自身风险。并且通过合作，也可加强当地监督。另一方面，出口企业建立海外仓可采取混合式运用模式，从多数跨境物流模式间，选取两种或两种以上跨境物流模式。例如，可选取物流专线+边境仓+海外仓、物流专线(国际快递)+海外仓。尤其复杂、多变的海外市场应优先采用混合式合作模式，减少物流运转，减少跨境物流风险。
