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（1）.来信
1. 请求等待11.18邹
Dear Valued Customer,
Glad to hear from you. Sorry for letting you wait so long.
Your package has been sent out on 日期.
And it usually takes around 15-25 business days for arrival becauseof the package shipped from China. But sometimes it may be delayedby many unsteady factors like customs, flights, weather,
etc which are uncontrollable.
So could you please give us another some days? Your patience andunderstanding is so appreciated.
And if the package still not arrives then, do remember to contactus again. We will surely give you a fast and satisfactory solutionfor you, you have my words.
Any or problem, do feel free to contact us. We will replyyou within 24 hours.
Best regards,
Helena
2. 请求等待一周11.18邹
Thank you so much for your communication and letting us know theproblem. We do appreciate it so much.
From the message, we know you are very concerned about the packageand we also totally understand the feeling. But internationalshipment is affected by many unsteady factors. Sometimes, thepackages may be delayed a little.
And if you like, could you please give us another week? If thepackage still not arrived then, we’d like to give a refund orre-send for the transaction.
And please let us know your idea for the solution of this problem.We sincerely believe we can solve the problem for you faster andmore satisfactorily.
Look forward to your reply ^_^
And we sincerely believe nothing can be a problem withcommunication.
Nice day.
3. 请求等待3天11.18邹
Hi,
From the message, we know you are very concerned about the packageand we also totally understand the feeling. But internationalshipment is affected by many unsteady factors. The packagessometimes may be delayed a little.
And if you like, could you please give us 3 days? If the packagestill not arrived then, we’d like to give a refund or re-send forthe transaction.
