（专业神秘顾客调查）银行网点神秘顾客调查表—深圳神秘顾客（SMS）公司

在这里是一份典型的银行网点神秘顾客调查表格样本

顾客信息

• 顾客姓名

• 顾客性别

• 顾客年龄

• 联系方式

• 调查日期

调查项目

1. 服务态度

• 员工接待的态度

• 员工是否友善和专业

• 员工是否主动提供帮助

2. 交易处理

• 存取款办理的效率

• 转账和支付业务的准确性

• 交易过程中是否存在延误或错误

3. 产品推荐

• 员工对银行产品的了解程度

• 是否提供适当的产品建议

• 是否解答了顾客的疑问

4. 环境评估

• 网点内部环境的整洁程度

• 接待区域的舒适度

• 设施的完好程度

5. 服务流程

• 顾客排队等待的时间

• 服务流程是否便捷

…………

详细情况可咨询深圳神秘顾客市场调查。深圳神秘顾客市场调查（SMS）有限公司是一家专业从事神秘顾客业务的公司，他们的服务范围覆盖全国乃至东南亚地区，各行各业均有涉及，如快速消费、连锁餐饮、汽车家电、公共事务、地产物业、酒店旅游、金融通信、医疗行业等等。

Here is a typical sample of a Mystery ShopperEvaluation Form for a bank branch:

Customer Information:

• Customer Name

• Customer Gender

• Customer Age

• Contact Information

• Date of Evaluation

Evaluation Categories:

1. Service Attitude:

• Attitude of staff uponreception:

• Friendliness and professionalism ofstaff:

• Willingness of staff to provideassistance:

2. Transaction Handling:

• Efficiency of deposit and withdrawalprocesses:

• Accuracy of fund transfers andpayments:

• Presence of any delays or errors duringtransactions:

3. Product Recommendations:

• Knowledge of staff about bankproducts:

• Provision of appropriate productsuggestions:

• Ability to address customerinquiries:

4. Environment Assessment:

• Cleanliness of the branchpremises:

• Comfort of the customer waitingarea:

• Condition of facilities andamenities:

  …………

Pleasenote that specific methods and steps may vary depending on thespecific requirements of the restaurant and the objectives of thesurvey. For more detailed information, you can consult ShenzhenSecret Shopper Market Research. Shenzhen Secret Shopper MarketResearch (SMS) Co., Ltd. is a professional company specializing inmystery shopper services. Their services cover the entire countryand even the Southeast Asian region, and they are involved invarious industries, including fast-moving consumer goods, chainrestaurants, automotive and home appliances, public affairs, realestate and property, hotel and tourism, finance and communications,healthcare, and more.